Learn how Alexur collects, uses, protects, and manages your personal information.
Privacy Policy Details
Alexur Inc. (“Alexur”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use the Alexur platform (the “Services”).
This Policy is designed for website publication and complies with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our Services, you agree to the practices described below.
1. Information We Collect
Account & Contact Information
- Name
- Email address
- Organization name
- Billing details
- Login credentials
Client Data
Technical Information
- IP address
- Browser and device information
- Usage logs
- Cookies and analytics data
Communications
Information you provide when contacting us, requesting a demo, or subscribing to updates.
2. How We Use Information
We use information to: – Provide and maintain our Services – Process subscriptions and payments – Respond to inquiries and provide support – Improve platform performance and security – Comply with legal obligations
We do not sell personal information.
3. Data Hosting & Residency
All Client Data is stored in Canada using Microsoft Azure cloud infrastructure. We do not knowingly store Client Data outside Canada.
4. Access to Client Data
Alexur does not access Client Data in the ordinary course of business. Access is limited to: – System maintenance and technical troubleshooting – Security monitoring and incident response – Legal compliance requirements
Access is restricted to authorized personnel on a need-to-know basis.
5. Data Retention
We retain Client Data: – During your active subscription; and – For up to six (6) months following cancellation or suspension to allow data export.
After this period, data may be permanently deleted. It is your responsibility to export your data before deletion.
6. Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, disclosure, or loss.
However, no online system can be guaranteed 100% secure.
7. Cookies & Analytics
We use cookies and similar technologies to: – Maintain session functionality – Analyze website performance – Improve user experience
You may adjust your browser settings to disable cookies, though certain features may not function properly.
8. Disclosure of Information
We may share information with: – Trusted service providers (e.g., hosting, payment processors) – Legal authorities where required by law – Parties necessary to protect our legal rights or prevent fraud
All service providers are required to maintain appropriate confidentiality and security safeguards.
9. Your Rights
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy, please contact:
Alexur Inc.
First Canadian Place
100 King Street West, Suite 5700
Toronto, Ontario M5X 1C7
Email: contact@alexur.com
By using our website and Services, you acknowledge that you have read and understood this Privacy Policy